A real-time analytics platform that captures department-specific feedback via QR, normalizes ratings to a 0–10 scale, and reveals which teams need attention — before negative reviews go public.
Most hotels rely on generic review platforms that give an overall score — but never tell you which department caused the bad review.
"A guest leaves a 2-star review on Google. Was it the dirty room? The rude receptionist? The cold food? You have no idea — you can't fix what you can't measure. Meanwhile, 15 more unhappy guests check out silently, never to return. Paper comment cards pile up in a drawer, trends go unnoticed, and budgets go to the wrong departments."
A "3-star" Google review doesn't tell you if it's the room, the food, or the front desk. Problems persist invisibly across teams.
Comment cards in drawers, no trend tracking, no monthly comparisons. Valuable guest insights are lost forever.
Without real-time data, a broken AC in Room 301 generates 20 bad reviews before anyone even investigates.
A SaaS platform that gives every hotel department its own efficiency score by collecting real-time guest feedback via QR codes, normalizing ratings to a 0–10 scale, and surfacing actionable insights through a live dashboard.
Instead of vague Google reviews, you get department-specific intelligence — know exactly which team caused a low rating, act before checkout, and route happy guests to leave public 5-star reviews.
We don't just list specs — every capability directly impacts your bottom line.
View scores for each department separately with monthly trend charts and cross-department comparisons.
Group related questions into composite KPIs like "Room Cleanliness Score" or "Staff Service Index."
When a guest rates ≤ 2 stars, admins get an instant notification with guest name, phone, and room number.
Encourage happy guests to share public reviews
Generate unique QR codes per department. Room QR on the bedside, F&B QR on the restaurant table tent.
One platform, unlimited hotels. Super Admin manages all properties from a central dashboard with isolated data.
Admins add/edit rating and yes/no questions per department — no developer support needed.
Each hotel customizes feedback forms with their brand colors, welcome messages, and logo.
Security, reliability, and proven technology your management team can trust.
Before KALALAK, we had no idea which department was causing our low Google ratings. Within the first month, we identified that our F&B team's food temperature was the #1 complaint. We fixed it in a week — our overall rating went from 3.6 to 4.3 stars in two months. This system pays for itself.
End-to-end encrypted sessions with role-based access control
99.9% uptime SLA with automatic scaling for peak seasons
Each hotel's data is completely isolated — zero cross-contamination
React + TypeScript, Node.js/Express, MongoDB — battle-tested
Stop losing guests to silent department failures. Get a personalized demo showing how KALALAK transforms your hotel's feedback into actionable department intelligence.